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Customer service - most frequently asked questions

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Questions before shipping:

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Gudindetemplet delivers on all weekdays, with orders placed before 12.00.

When the order is placed, it is shipped within 1-3 business days.

The package is delivered with DAO and will reach you within 2-4 days.

Gudindetemplet delivers primarily to Denmark, but if you live in another country, write and we will make an agreement.

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Here at Gudindetemplet.dk you get free delivery on all orders over DKK 599. However, it cannot be combined with discount codes.

Delivery with DAO costs DKK 42.

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Yes, I make a point of loving and charging the crystals with really good energy before they are sent out to you. I clean all the crystals with the smoke from the sage right when I get them from the factory and then I do a little ceremony where I ask the Goddess to charge them with a lot of healing and vibrating energy. I can also think of taking them out under a full moon.

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Questions after shipment:

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Small non-abrasive scratches on the surface of yoni eggs or crystal dildos are perfectly safe to use. In fact, they are very common on certain types of crystals. Internal cracks are also common among certain stones. If your stone has an internal crack, it is safe to use as long as the crack has not grown to the outside surface. However, large holes or cracks running along the outside of the stone are not safe for intimate use.

Always check your stone before use; with improper care, your stone may develop cracks or holes.

We do not use fillers on any of our stones; Remember, this is a gem. It is not molded from plastic or other synthetic materials, and therefore they cannot be manufactured perfectly.

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Unfortunately, due to the intimate nature and use of the product, we do not offer refunds or exchange options - only in very rare cases where the product is damaged during shipping.

If you find that the item is damaged upon arrival, you should e-mail mail@gudindetemplet.dk immediately and send photos of the damaged item. We will then assess the damage and send you a new item at no extra cost. You cover the return costs of the damaged item yourself.

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We do everything we can to seal and protect the crystals as much as possible on their journey to you, but in very rare cases it may happen that a crystal breaks in shipping and that it arrives in two pieces or with obvious cracks on the surface.

If you experience this and receive a defective item, email mail@gudindetemplet.dk immediately, documenting the damage with photos. Then we will make sure to send you a new one. This is of course free for you.

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