Customer Service - FAQ

[et_pb_section fb_built="1" _builder_version="4.16" _module_preset="default" global_colors_info="{}"][et_pb_row _builder_version="4.16" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.16" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.16" _module_preset="default" global_colors_info="{}"]

Customer service - most frequently asked questions

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.16" _module_preset="default" min_height="45px" custom_padding="||3px|||" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.16" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.16" _module_preset="default" global_colors_info="{}"]

Questions before shipping:

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.16" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.16" _module_preset="default" global_colors_info= "{}"][et_pb_accordion open_toggle_text_color="#000000" _builder_version="4.20.2" _module_preset="default" toggle_text_color="#000000" custom_margin="||58px|||" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"][et_pb_accordion_item title="Are your crystals certified?" open="on" _builder_version="4.20.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]
Only our nephrite jade eggs are certified. This means that our supplier has sent a piece of stone to the GIA - Gemological Institute of America for third-party testing to verify authenticity. We strive to sell the highest quality crystal and therefore collaborate with our suppliers to get more of our crystals certified. You can read about our crystal quality .
[/et_pb_accordion_item][et_pb_accordion_item title="How long is the delivery time?" _builder_version="4.16.0" _module_preset="default" global_colors_info="{}" open="off"]

Gudindetemplet delivers on all weekdays, with orders placed before 12.00.

When the order is placed, it is shipped within 1-3 business days.

The package is delivered with DAO and will reach you within 2-4 days.

Gudindetemplet delivers primarily to Denmark, but if you live in another country, write and we will make an agreement.

[/et_pb_accordion_item][et_pb_accordion_item title="How much is delivery?" _builder_version="4.16.0" _module_preset="default" global_colors_info="{}" open="off"]

Here at you get free delivery on all orders over DKK 599. However, it cannot be combined with discount codes.

Delivery with DAO costs DKK 42.

[/et_pb_accordion_item][et_pb_accordion_item title="Are all the yoni crystals energetically cleansed and charged before shipping? " _builder_version="4.16.0" _module_preset="default" global_colors_info="{}" open="off"]

Yes, I make a point of loving and charging the crystals with really good energy before they are sent out to you. I clean all the crystals with the smoke from the sage right when I get them from the factory and then I do a little ceremony where I ask the Goddess to charge them with a lot of healing and vibrating energy. I can also think of taking them out under a full moon.

[/et_pb_accordion_item][/et_pb_accordion][et_pb_text _builder_version="4.16" _module_preset="default" custom_margin="||-40px|||" global_colors_info="{}"]

Questions after shipment:

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.16" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.16" _module_preset="default" global_colors_info= "{}"][et_pb_accordion open_toggle_text_color="#000000" _builder_version="4.16.0" _module_preset="default" toggle_text_color="#000000" global_colors_info="{}"][et_pb_accordion_item title="My crystal has a small scratch, inner crack or outer crack, is it normal and safe to use?" open="on" _builder_version="4.16.0" _module_preset="default" global_colors_info="{}"]
Small unpolished scratches on the surface are quite common for quartz crystal and also safe to use. Internal cracks are also common and it is still safe to use.
You have to be extra careful when it comes to cracks that have grown into the outer shell. Large holes or cracks running along the outside of the stone are not safe for interior use.

Small non-abrasive scratches on the surface of yoni eggs or crystal dildos are perfectly safe to use. In fact, they are very common on certain types of crystals. Internal cracks are also common among certain stones. If your stone has an internal crack, it is safe to use as long as the crack has not grown to the outside surface. However, large holes or cracks running along the outside of the stone are not safe for intimate use.

Always check your stone before use; with improper care, your stone may develop cracks or holes.

We do not use fillers on any of our stones; Remember, this is a gem. It is not molded from plastic or other synthetic materials, and therefore they cannot be manufactured perfectly.

[/et_pb_accordion_item][et_pb_accordion_item title="Can I exchange or return my item?" _builder_version="4.16.0" _module_preset="default" global_colors_info="{}" open="off"]

Unfortunately, due to the intimate nature and use of the product, we do not offer refunds or exchange options - only in very rare cases where the product is damaged during shipping.

If you find that the item is damaged upon arrival, you should e-mail immediately and send photos of the damaged item. We will then assess the damage and send you a new item at no extra cost. You cover the return costs of the damaged item yourself.

[/et_pb_accordion_item][et_pb_accordion_item title="My product is defective on delivery" _builder_version="4.16.0" _module_preset="default" global_colors_info="{}" open="off"]

We do everything we can to seal and protect the crystals as much as possible on their journey to you, but in very rare cases it may happen that a crystal breaks in shipping and that it arrives in two pieces or with obvious cracks on the surface.

If you experience this and receive a defective item, email immediately, documenting the damage with photos. Then we will make sure to send you a new one. This is of course free for you.


Contact form

Ordre henvendelse:

Har du spørgsmål og henvendelser vedrørede din ordre, tracking informationer, skriv til os igennem vores kontaktformular.


Ønsker du at købe wholesale fra os, læs mere her.

Kontaktinformation til stifter Helle Lykkebo:

Interview, samarbejde, 1:1 coaching, ring direkte til Helle.

Ring til Helle:

+ 45 22 98 25 03

Send en e-mail: